AI
Web
Mobile
Design System
Customer Experience
Helping Users Get Unstuck Before They Give Up
Designed an AI-first support experience for Arlo — where intelligent guidance helps customers troubleshoot on their own, and seamlessly hands off to chat or a live callback when they need a human, stopping returns before they happen.
99.96%
Of customers reached when they requested a callback.
>59%
Net Promoter Score - customers who'd recommend Arlo after getting support.